Privacy Policy

1. Introduction

RaspberryPints ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, purchase our products, or use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Billing Information: Credit card details, billing address, payment information
• Business Information: Brewery name, business address, business type, license numbers
• Identity Verification Information: For brewery owners, we may collect information to verify your identity and business credentials

2.2 Usage and Technical Information

As you navigate through and interact with our Services, we may automatically collect:

• Usage Details: IP address, browser type, operating system, referring/exit pages, clickstream data
• Device Information: Device type, device identifiers, mobile network information
• Location Data: General location information derived from IP address
• System Logs: Error reports, system activity, and hardware settings
• Brewery Operational Data: Through our FlowBox hardware and software, we collect operational data like tap activity, pour volumes, and inventory levels

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. For more information about our use of these technologies, please see our Cookie Policy.

3. How We Collect Information

We collect information:

• Directly from you when you provide it to us (e.g., when you create an account, make a purchase, or contact support)
• Automatically as you navigate through our Services
• From third parties such as our business partners, payment processors, and analytics providers
• From our hardware devices (FlowBox) installed at your premises

4. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations and invoices
• Create and manage your account
• Respond to your comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of RaspberryPints and others
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Develop and improve our brewery management tools and analytics
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose described to you at the time the information was collected

5. Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates for the purposes outlined in this Privacy Policy
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information, with your consent
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce our Terms of Service and other agreements, including for billing and collection purposes
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of RaspberryPints, our customers, or others

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for marketing, advertising, research, or similar purposes.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing out after you have finished accessing your account.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request to access your personal information that we hold.
• Correction: You can request that we correct inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Restriction: You can request that we restrict the processing of your personal information.
• Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information based on legitimate interests.
• Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

8.1 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include:

• The right to know what personal information we have collected, used, disclosed, and sold about you
• The right to delete personal information we have collected from you, subject to certain exceptions
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United States, and our service providers and partners operate around the world.

By providing your personal information, you consent to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to individuals under the age of 21, given the nature of alcoholic beverage management. We do not knowingly collect personal information from children under 21. If you become aware that a child has provided us with personal information, please contact us using the information provided in the "Contact Us" section. If we become aware that we have collected personal information from a child under age 21 without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page or via email.

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

RaspberryPints
Email: privacy@raspberrypints.com